Integration Services
Seamless provides comprehensive support services for every stage of the implementation process. We work with your project management team and key stakeholders to ensure Seamless CMS is implemented on time, in budget and to your exact strategic intent. Our project support services include:
Business Case Development
You see what you can achieve with an investment into a CMS solution, but need help to get it over the line with other business stakeholders. Seamless can assist your project team in the process of creating a strong business case for Seamless CMS that can help you get buy-in from the decision makers.
Requirement Gathering & Strategy With so many ideas and opportunities, it can be hard to know where to begin. Seamless can help define and prioritise a strategic online roadmap through an internal review of your people, performance and systems, as well as external analyses of customers, suppliers, competitor and environment.
IA Development & Design A usable system is one that allows users to achieve their goals efficiently and effectively, and is central to the success of any project. Driven by your online strategy, and through a process of requirements gathering, information and user needs analyses, and professional review - Seamless can help you effectively structure web sites, intranets, online communities and software to support usability and success.
Technology Bridging We recognise that while managing your content is important, it's not the only part of your information management strategy. With our extensive integration experience, we can ensure that Seamless CMS works hand-in-hand with your CRM, Document Management Systems, Analytics Software, and eCommerce or ERP solutions.
Content Migration Yes, it's easy to migrate content into Seamless CMS, but there are thousands of pages, and you need to launch next week! Seamless can help you get a rapid head-start on creating your new website with our experienced content migration personnel. Whether its on-site, or from our offices, our personnel can help fast-track the process of launching your project.
Deployment Seamless can help you with the process of acquiring, setting up a technology environment for Seamless CMS, or installing Seamless CMS into your existing environment. Our deployment services help you reduce risk, make efficient use of your existing resources, and lower the total cost of ownership of Seamless CMS.
Training Our training modules have been designed to get you up and running almost immediately. In fact, each session can be delivered within hours (not days) and will have your users familiar and productive with all aspects of Seamless CMS. Customised training sessions are available for content editors, website managers, developers and creative staff.
Support Seamless' support services can extend beyond initial project launch to include ongoing software and functional upgrades, a support knowledge base and telephone helpdesk service, rich product information and documentation for developers, and an online knowledge bank and issue or idea reporting mechanism.